Technical Account Management Manager: Lead the Way in Customer Success

We're on the hunt for a seasoned Technical Account Management Manager to join our dynamic team! As a remote-based position, this role offers the perfect blend of innovation, customer success, and technical leadership. If you're a motivated and customer-focused individual with a passion for technology, we want to hear from you!

Job Summary:

As our Technical Account Management Manager, you'll provide strategic and technical leadership to our Technical Account Management Team. Your mission will be to drive customer success, build incredible relationships, and foster a culture of product expertise, customer consultation, and technical requirement gathering. If you have a proven track record of leading teams to success in a SAAS environment, excellent technical and customer service skills, and a collaborative approach, we encourage you to apply.

Key Responsibilities:

• Lead and manage a team of technical account managers, focusing on delivering exceptional service experiences for our Premium customers.
• Develop a culture of product expertise, customer consultation, and technical requirement gathering within the team.
• Ensure metrics-driven and solution-oriented service experiences, with a strong emphasis on thought partnership and relationship building.
• Coach team members, oversee career development planning, and guide their growth.
• Play a pivotal role in hiring, onboarding, and training new team members.
• Foster effective cross-team communication and collaboration among Support, Product/Engineering, and Sales teams.
• Collaborate with the Head of Engagement to develop and execute the Global Account Management strategy.
• Maintain a metrics-driven approach to deliver world-class service experiences, drive renewals, expansion, and excellent customer onboarding.

Requirements:

• Minimum 5-8 years of technical leadership experience in SAAS.
• Previous experience leading a regionally distributed team.
• Experience in scaling and operationalizing new/existing offerings for large enterprise customers.
• Prior experience with subscription models and driving monthly recurring revenue.
• Direct experience in the hiring process, including candidate review, interviewing, and collaborative decision-making.

Preferred Qualifications:

• Excellent ability to sell products at every stage of development and deliver actionable technical requirements to product and marketing.
• Strong storytelling abilities.
• Strong written and oral communication skills.
• Excellent problem-solving abilities.
• Enthusiasm for working directly with customers.

What We Offer:

Competitive salary: $9,973 - $14,960 monthly. As an equal opportunity employer, we offer a range of benefits, including health, vision, and dental insurance, retirement, and tuition reimbursement.

How to Apply:

If you're passionate about customer success, technical leadership, and driving growth, we want to hear from you! Please submit your application, including your resume and answers to the job screening questionnaire, by Thursday, October 17, 2024, by 5 PM Central Time.

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FedEx Dataworks is an Equal Opportunity/Affirmative Action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.