Customer Support Specialist - Chromatography Solutions (Remote - USA)

Join our dynamic team at Phenomenex, a leading Life Sciences company, and make a meaningful impact in the world of scientific analysis and investigation! As a Customer Support Specialist, you will play a vital role in providing exceptional customer service and support to our customers across the globe. Enjoy the flexibility of working remotely from the comfort of your own home and be part of a team that is passionate about advancing the future of scientific analysis and investigation.

Phenomenex, one of the 10 Life Sciences companies of Danaher, is a global leader in chromatography products and solutions. Our products have a significant impact on the quality of everyday essentials like food, water, and medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being.

Key Responsibilities:

• Respond to incoming inquiries from customers via phone, email, chat, and web inquiries, providing product recommendations, troubleshooting support, and assisting with orders.
• Collaborate with the Technical Product Support Team and Sales Team to provide product support for separation science-related products and services.
• Assist customers with product information, recommendations, application searches, and preliminary method development.
• Utilize CRM, ERP, ticketing, and chat software to document interactions and provide support.
• Work towards meeting global and regional sales revenue goals and associated KPIs.
• Provide world-class customer service to maintain high satisfaction ratings and foster strong relationships with customers.

Requirements:

• Bachelor's Degree in a Life Science such as Chemistry or Biology.
• 1 year of Sales or Customer Service experience.
• 1 year of exposure to chromatography and/or sample preparation.
• Strong desire to work in a teamwork environment.
• Experience with Microsoft Office and database management.
• Ability to quickly master new software.
• Strong organizational skills and the ability to multi-task.

What We Offer:

• Competitive salary and bonus/incentive pay.
• Comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• Flexible remote work arrangement.
• Opportunity to work with a global leader in chromatography products and solutions.
• Collaborative and dynamic work environment.

At Phenomenex, we value diversity and are committed to equal opportunity. We welcome applications from qualified candidates who share our passion for advancing the future of scientific analysis and investigation.

Apply Now and join our team of dedicated professionals who are making a real difference in the world of science and technology!