Customer Service Representative I - Patient Financial Services (Remote)

Launch Your Career in Customer Service with a Leading Healthcare Services Provider!

We are seeking a highly skilled and motivated Customer Service Representative I to join our Patient Financial Services (PFS) team in a remote capacity. As a key member of our team, you will play a critical role in delivering exceptional patient experiences, resolving billing issues, and driving patient satisfaction. This is a unique opportunity to join a dynamic team and advance your career in a supportive and collaborative work environment.

About the Opportunity

• Competitive salary: up to $27.60 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient satisfaction and billing resolution
• Commitment to diversity, equity, and inclusion in the workplace

Job Responsibilities

• Assist patients in resolving billing issues, handling complaints, and setting up payment plans
• Document customer complaints and interactions in the appropriate systems
• Track trends in customer service encounters and recommend resolutions to supervisors
• Provide training and support to new Customer Service Representative I colleagues
• Communicate and follow up with stakeholders on customer service activities

Qualifications

• High school diploma or Associate's degree in Accounting, Business Administration, or related field
• Up to 3 years of experience in revenue cycle functions within a healthcare setting
• Previous service or call center experience with strong customer service skills
• Excellent verbal and written communication skills
• Basic understanding of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel

Preferred Qualifications

• Experience in a complex, multi-site environment
• Completion of regulatory/mandatory certifications and skills validation competencies
• Strong interpersonal skills in interacting with diverse customers

How to Apply

Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career in customer service!