Customer Experience Assistant (Remote) - Transaction Support

Join the CarMax Team and Deliver Iconic Customer Experiences from the Comfort of Your Own Home!

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Assistant (Remote) - Transaction Support. As a key member of our Contact Center team, you'll play a critical role in ensuring that our customers receive an exceptional experience, from initial inquiries to post-purchase support. This is a unique opportunity to work in a fast-paced, dynamic environment and make a meaningful impact on our customers' lives.

About the Role

• Provide exceptional customer service via phone, online, and text message, responding to customer inquiries, and resolving issues in a timely and professional manner.
• Triage incoming calls to the appropriate person or department to ensure seamless support for our customers.
• Complete administrative tasks, such as processing payments and updating customer information in our CarMax systems.
• Adhere to company policies and procedures, including collection policies and laws.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a remote environment with a flexible schedule, including nights, weekends, and holidays.
• Comprehensive training and development programs to help you grow in your career.
• Collaboration with a high-energy team dedicated to delivering iconic customer experiences.

Requirements

• High school diploma or equivalent required; 1 month of related experience preferred.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers and colleagues.
• Basic computer knowledge, including word processing and typing skills.
• Must meet minimum technology requirements (type of internet service and speed of internet service).
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.

About CarMax

CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide. We're committed to delivering an honest, transparent, and high-integrity experience for our customers. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're recognized for our commitment to training and diversity.

How to Apply

Don't miss out on this exciting opportunity! Apply now to join our team and start your journey with CarMax.