Customer Experience Agent - Remote

Join Our Team: Deliver Exceptional Customer Experiences from the Comfort of Your Own Home

• Company: Workwarp
• Position: Customer Experience Agent - Fully Remote
• Start Date: Immediate openings available
• Compensation: Competitive salary
• Location: Remote

About the Role:

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a fully remote agent, you will be responsible for delivering exceptional service to our customers in the Electricity industry. If you're passionate about providing top-notch customer experiences and have a knack for resolving issues efficiently, we want to hear from you!

Key Responsibilities:

• Respond to incoming customer service calls, resolving customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and re-connection requests
• Enroll customers and resolve enrollment issues
• Initiate collection activity on past due accounts and process disconnection and re-connection requests
• Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Requirements:

• Bilingual (English/Spanish) Required
• Outstanding phone etiquette and polished communication skills (written and verbal)
• Excellent listening skills
• Ability to maintain a calm demeanor when dealing with agitated customers
• Attentive to detail and committed to high-quality customer service
• Strong quantitative, analytical, and problem-solving skills
• Willingness to identify problems and suggest process improvements
• Proficiency in Windows environment and MS Word and Excel applications
• Comfortable in a fast-paced environment where change is commonplace

Experience:

• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
• Experience within the retail electricity industry strongly preferred
• Experience in similar markets such as utilities, telecom, or cable preferred

Why Join Our Team?

We're looking for great people to join our friendly team! Even if you feel you're not a perfect match, we'd still love to hear from you. We offer a competitive salary and the opportunity to work from the comfort of your own home.