Amazon Account Specialist - Remote (Brazil)
Job Summary Amazon is looking for a highly motivated, detail-oriented, and customer-focused Account Specialist to join our remote team in Brazil. This role plays a crucial part in supporting sellers and partners on Amazons marketplace, providing best-in-class account management, and helping drive business growth across Amazons platform. You will act as the primary point of contact for third-party sellers and contribute to their success by improving operations, solving problems, and optimizing their performance.
Key Responsibilities
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Serve as the main contact for assigned seller accounts, ensuring exceptional seller satisfaction and service.
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Provide strategic consultation to sellers regarding Amazons policies, best practices, and growth opportunities.
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Monitor and analyze key performance metrics to identify areas of improvement and growth.
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Proactively resolve issues related to seller performance, product listings, inventory, payments, and customer feedback.
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Collaborate with internal teams including customer service, compliance, marketing, and tech support to ensure smooth seller operations.
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Stay up-to-date on Amazon policies, systems, and tools to provide accurate information and training to sellers.
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Document and track all communication and resolutions within Amazons internal systems.
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Support onboarding and training for new sellers as needed.
- Required Skills and Qualifications
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Fluency in Portuguese and English (spoken and written) is mandatory.
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Bachelors degree in Business Administration, Marketing, E-Commerce, or a related field.
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Strong verbal and written communication skills with a customer-first attitude.
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Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
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Solid analytical and problem-solving skills with attention to detail.
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Strong interpersonal skills and the ability to work independently and as part of a remote team.
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Proficiency in Microsoft Office Suite (Excel, Word, Outlook), and CRM systems.
- Experience
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Minimum of 2 years experience in account management, customer service, e-commerce, or a related field.
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Experience working with Amazon Seller Central or e-commerce platforms is a plus.
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Familiarity with online marketplace dynamics and performance metrics is highly desirable.
- Working Hours
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Monday to Friday, 9:00 AM – 6:00 PM (Brasília Time), with flexibility to support sellers in different time zones when needed.
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Occasional weekend or evening support may be required depending on business needs.
- Knowledge, Skills, and Abilities
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In-depth understanding of e-commerce principles and digital marketplaces.
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Knowledge of Brazilian e-commerce regulations and customer expectations.
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Ability to adapt quickly to change and continuously improve processes.
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Capable of balancing business goals with seller satisfaction.
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Self-motivated with a proactive approach to issue resolution and process improvement.
- Benefits
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Competitive salary and performance-based bonuses.
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Remote work with flexible schedule and autonomy.
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Health and dental insurance coverage.
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Monthly internet stipend and home office support.
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Generous vacation policy and paid time off.
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Employee discount on Amazon products.
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Continuous training and professional development opportunities.
- Why Join Amazon?
Amazon is a global leader in e-commerce and cloud technology, known for its customer obsession, innovation, and operational excellence. By joining Amazon, you will become part of a diverse and inclusive environment that fosters creativity, personal growth, and career advancement. Working remotely in Brazil, you will have the flexibility to thrive in your role while making a direct impact on sellers success and contributing to Amazons mission of being Earths most customer-centric company.
How to Apply
Interested candidates should submit their application through the Amazon Careers Portal by searching for Amazon Account Specialist - Remote (Brazil). Please ensure your resume is up to date and highlights relevant skills and experience. Selected applicants will be contacted for an initial screening followed by interviews. Apply tot his job Apply To this Job