Experienced Full-time Benefit Advocate - Member Services: Join Our Remote Team and Shape the Future of Employee Benefits

At Businessolver, we're on a mission to revolutionize the way companies approach employee benefits. Since 1998, we've been delivering market-changing benefits technology and services that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools. Our commitment to client delight has earned us a reputation as a leader in the industry, and we're now seeking a talented and dedicated Full-time Benefit Advocate - Member Services to join our remote team.

About Us

As a company founded by HR professionals, we understand the importance of creating a culture that supports the well-being of our employees and the clients we serve. Our secure SaaS platform and service-oriented culture have enabled us to achieve measurable success in our mission to provide complete client delight. We're proud to be an Affirmative Action and Equal Opportunity Employer, committed to offering equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

The Role

As a Full-time Benefit Advocate - Member Services, you'll play a critical role in supporting our clients by taking calls regarding employee benefit enrollment. This is a meaningful role that requires a strong and diverse skillset, and we're looking for someone who is passionate about delivering exceptional customer service and making a positive impact on the lives of our clients' employees.

Key Responsibilities

* Answer a broad range of inbound calls in a professional, energetic, and positive manner

• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Succeed

* Prior benefit administration, insurance brokerage, or insurance provider experience is preferred

• Strong customer-centric mindset
• Must be comfortable with technology - we're a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity
• Exceptional phone etiquette and communication skills

Requirements

* Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)

• Ethernet Cable Connection Highly Recommended

Training and Support

* Businessolver will provide a comprehensive training program prior to "going live"

• All training sessions will be completed from the convenience of your home office

Compensation and Benefits

* The pay rate for this position is $18.50 per hour (pay rates may vary by city and state dependent on local wage laws)

• Includes a comprehensive benefit plan, which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

The Businessolver Way

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game - and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Security and Compliance

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading-class security practices and expect all employees to adhere to policy, procedures, and controls.

Equal Opportunity

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Submit Your Application

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