Experienced Customer Support Specialist – Cloud and Edge Infrastructure
Are you passionate about delivering exceptional customer experiences and transforming the way people interact with the internet? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Support Specialist. As a key member of our Engineering Team, you will play a vital role in providing top-notch support to our customers and internal users, ensuring their satisfaction and loyalty to our brand.
About blithequark
blithequark is a leading international cloud and edge provider, dedicated to delivering first-class web performance, content delivery, and security solutions to global leaders across various industries. With a strong presence in Luxembourg and offices worldwide, we empower millions of people worldwide to enjoy seamless online experiences through our infrastructure and services. Our clients trust us to power their applications, games, and content, including World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and many more.
Your Role at blithequark
As a Customer Support Specialist, you will be the first point of contact for our customers and internal users, handling their requests via chat, email, and phone. Your primary responsibilities will include:
- Providing consultations about our products and services, such as CDN, Streaming, DNS, and more
- Resolving technical issues by providing technical diagnostics and collecting information about customers and users incidents, forwarding it up to the higher levels of technical support if needed
- Collaborating with our Engineering Team to identify and resolve complex technical issues
- Developing and maintaining a deep understanding of our products and services to provide accurate and timely support
- Communicating effectively with customers and internal users to ensure their satisfaction and loyalty
What We Expect from You
To succeed in this role, you will need to possess:
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to Have
While not required, experience with Cloud, CDN, or Hosting, as well as Linux and API, would be beneficial in this role.
Schedule and Work Environment
This position operates on a rotating schedule of two consecutive day shifts followed by two days off. Each shift runs for 12 hours, including a 1-hour break, and is anchored to 04:00 UTC to 16:00 UTC. Local time adjustments will be made based on whether Serbia is observing UTC +2 or UTC+ 1.
What We Offer
At blithequark, we value our employees and offer a comprehensive benefits package designed to support your health, well-being, and professional growth throughout your journey with us:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drinks, and entertainment options
- Team sports activities
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to providing equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
Join Our Team
If you are passionate about delivering exceptional customer experiences and transforming the way people interact with the internet, we invite you to join our team at blithequark. Apply now to become a part of our dynamic and innovative team! Apply for this job