Experienced Customer Service Representative/Administrative Assistant – Delivering Exceptional Arenaflex Experiences

Are you a highly motivated, organized, and positive customer service professional with a passion for delivering exceptional experiences? Do you possess excellent communication skills, a genuine desire to help people, and a strong work ethic? If so, we invite you to join the Arenaflex team as a Customer Service Representative/Administrative Assistant.

About Arenaflex

Arenaflex is a dynamic and innovative organization that values its customers above all else. We strive to create a culture of excellence, where every interaction is a positive experience. Our team is dedicated to providing top-notch service, ensuring that every customer feels valued, heard, and supported. As a Customer Service Representative/Administrative Assistant, you will play a vital role in maintaining a strong customer relationship and contributing to the success of our organization.

Job Responsibilities

As a Customer Service Representative/Administrative Assistant, your primary responsibilities will include:

• Handling inbound calls on our multi-line phone system during scheduled hours, providing exceptional service to our customers
• Making outbound calls for service, follow-ups, and membership inspections to ensure seamless communication and resolution
• Responding to email correspondence and coordinating with customers to address their needs and concerns
• Monitoring and contacting expired memberships to prevent lapses and maintain a high level of customer satisfaction
• Performing additional duties as assigned by the Office Manager to ensure the smooth operation of our office

Strongly Preferred Qualities

While we welcome candidates with a variety of backgrounds and experiences, we strongly prefer those with:

• Customer service experience, with a proven track record of delivering exceptional service
• Knowledge or experience with the ServiceTitan program, which will enable you to hit the ground running
• A positive attitude, a strong work ethic, and a genuine desire to help people
• Superior phone skills, with the ability to communicate effectively and professionally
• Superior organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
• Proficiency in Microsoft Office, with a strong understanding of computer systems and software
• A clean criminal background and a commitment to being drug-free
• A team player mentality, with a "can-do" attitude and a willingness to support colleagues
• Strong attention to detail, with a focus on accuracy and quality

WE EXPECT YOU TO

As a Customer Service Representative/Administrative Assistant, we expect you to:

• Demonstrate exceptional phone skills, with the ability to communicate effectively and professionally
• Possess superior organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
• Be proficient in Microsoft Office, with a strong understanding of computer systems and software
• Work with a great attitude, demonstrating a positive and proactive approach to your work
• Show up to work on time, complete all responsibilities efficiently, and maintain a high level of productivity
• Be a team player, with a willingness to support colleagues and contribute to the success of our organization

Job Type and Schedule

This is a full-time position, with 40 hours per week. The expected schedule is:

• 8-hour shift, Monday to Friday
• Weekends as needed, with advance notice and compensation

Benefits

As a valued member of the Arenaflex team, you will enjoy a comprehensive benefits package, including:

• 401(k) plan, with matching contributions
• Dental insurance, to protect your oral health and well-being
• Employee discount, to help you save on products and services
• Health insurance, to ensure your physical and mental health are protected
• Life insurance, to provide financial security for your loved ones
• Paid time off, to allow you to recharge and relax
• Vision insurance, to protect your eye health and vision

Education and Experience

While a high school diploma or equivalent is preferred, we welcome candidates with a variety of educational backgrounds. However, we do require:

• 1 year of customer service experience, with a proven track record of delivering exceptional service
• Ability to relocate to Norfolk, VA, prior to starting work

Ability to Relocate

We require candidates to relocate to Norfolk, VA, prior to starting work. This is a non-negotiable requirement, as we value the importance of our team members being physically present in our office.

Work Location

This is an in-person role, requiring you to work from our office location in Norfolk, VA.

How to Apply

If you are a motivated, organized, and positive customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the Arenaflex team. Apply Now! Apply for this job