Experienced Customer Success Manager – HiredScore at arenaflex
Join the arenaflex team and be part of a dynamic organization that's revolutionizing the way companies approach talent management and HR data analysis. As a Customer Success Manager for HiredScore at arenaflex, you'll play a pivotal role in ensuring our customers realize maximum value from their arenaflex/HiredScore investments through comprehensive adoption and value engagements.
About arenaflex
arenaflex is a leading provider of enterprise cloud applications for finance and human resources. Founded on the principles of innovation, collaboration, and customer-centricity, arenaflex delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Our mission is to create a brighter workday for all, and we're committed to fostering an inclusive, collaborative, and empowered environment for our employees.
About the Team
The HiredScore team at arenaflex uses AI to analyze HR data, providing recruiters and managers with insights and suggested actions to improve talent management and match skills to opportunities. As a Customer Success Manager, you'll work closely with our customers to ensure they derive meaningful value from their arenaflex/HiredScore investments. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed.
About the Role
As a Customer Success Manager for HiredScore at arenaflex, you'll be responsible for:
- Focused on scalable experiences for HiredScore/arenaflex accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer objectives and driving product adoption by aligning HiredScore/arenaflex features and functionality with customers' overall business needs
- Ability to understand and identify HiredScore/arenaflex services and offerings and how they help meet customer objectives leading to upsell opportunities
- Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
- Acting as a liaison between product management and the customer with a focus on communicating the HiredScore/arenaflex Roadmap and how this will influence customer activities
- Collaborating cross-functionally with internal account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
Expected Results within 3-6 months:
* A working knowledge of HiredScore & arenaflex products, services, and offerings
- Self-sufficient management of a portfolio of 20-25 customers in the United States
- Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements
About You
Basic Qualifications (Required)
* Minimum of 3-5 years of experience in a customer-facing services role (customer success, consulting, or account management) that includes customer growth, adoption, and issue resolution at both the business owner and senior leadership levels
- 3-5 years of experience driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space
- 3-5 years customer management experience in a complex software or SaaS environment
- Other Qualifications
- Talent Acquisition/HR background and experience
- Consistent track record to collaborate and build positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, and Product Management)
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%
Critical Skills Essential to the Role:
* Conflict resolution
- Critical thinking
- Data analysis
- Executive presence
- Influencing
- Active discovery
- Managing ambiguity
- Negotiation
- Problem-solving
- Product acumen
- Stakeholder management
Work Environment and Company Culture
arenaflex is committed to providing a work environment that's inclusive, collaborative, and empowering. Our employees have the freedom to create a flexible schedule that caters to their business, team, and personal needs. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle.
Compensation, Perks, and Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive annualized base salary ranges for the primary location and any additional locations
- Eligibility for the arenaflex Bonus Plan or a role-specific commission/bonus
- Annual refresh stock grants
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work arrangements, including remote work options
Join our Talent Community
If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Join our talent community and receive the latest arenaflex news, content, and be first in line for new job opportunities. Apply Job! Apply for this job