We Are Growing: Community Manager - HOA Management

About the position We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience, as our own education company will provide you with an industry-leading education foundation. The initial training will last one year, and you will become an industry expert within three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression. The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiations, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role, you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration. We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family. While the role is mainly remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in the first 6 months to ensure long-term success. Put simply, the community manager position is the face of our organization! It is a very multifaceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.

Responsibilities

• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including the bidding and project management process.
• Consult with other departments in support of your communities.
• Risk Management, Insurance, and Litigation Support.
• Prepare budgets and manage the finances of the associations.
• Must be available for after-hours emergencies
• Plus, additional tasks, as necessary.

Requirements

• Approximately ten (8+) years of solid work experience
• Ability to attend or run evening meetings (usually 30-40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to catch on to other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and managing those projects.

Benefits

• Hybrid Empowerment Plan - For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.
• Recognized as Best Places to Work since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona)
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and hobbies.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training - Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review.
• Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.

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