Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse business and government clients? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you'll play a vital part in building strong relationships with our customers, resolving their issues, and driving revenue growth.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions. We empower individuals, businesses, and governments to connect, innovate, and thrive in an ever-changing world. Our team is dedicated to delivering exceptional customer experiences, driving growth, and making a positive impact on our communities.

What You'll Be Doing

As a Customer Service Coordinator in BGCO, you'll be the face of arenaflex, working closely with our business and government customers to understand their needs, resolve their issues, and provide tailored solutions. Your primary responsibilities will include:

• Growing our business within existing accounts by building strong relationships, identifying new opportunities, and delivering exceptional customer experiences.
• Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions.
• Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns.
• Selling the value of arenaflex solutions and increasing company revenue by upselling and cross-selling our products and services.
• Being solution-oriented and proactive, providing first call resolution, eliminating repeat calls, and reducing unnecessary transfers.
• Delivering efficient customer support on large accounts using web-based tools.

Where You'll Be Working

This is a remote work-from-home role, allowing you to work from the comfort of your own home office with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of one of the following BGCO locations: Cary, NC - Alpharetta, GA - Annapolis Junction, MD - and West Valley City, UT. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

What We're Looking For

We're seeking a highly motivated and customer-focused individual with:

• A Bachelor's degree or one or more years of relevant experience, demonstrated through work experience and/or military experience.
• Experience in sales or customer service with business accounts.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment, multitasking and quickly satisfying requests from multiple sources.
• Experience with facilitation, communication, interpersonal, and negotiating skills across all levels of the organization.
• Experience with Microsoft Office Suite and Google Suite, ideally in Excel/Sheets.

Benefits and Compensation

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• A matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year.
• Parental leave, adoption assistance, and tuition assistance.
• Other incentives, including premium pay, shift differential, holiday pay, allowances, and more.

Career Growth Opportunities

arenaflex is committed to helping you grow and develop your career. As a Customer Service Coordinator, you'll have opportunities to:

• Develop your skills and expertise through training and professional development programs.
• Take on new challenges and responsibilities as you grow in your role.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Participate in performance-based bonuses and incentives.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's welcoming, supportive, and empowering. As a remote worker, you'll have the flexibility to work from home while still being part of a vibrant and collaborative team.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply To this Job Apply for this job Apply for this job