Experienced Customer Experience Agent – German Speaking

Join the Future of Commerce with arenaflex Imagine a world where commerce, community, and entertainment blend seamlessly together, creating a unique experience for buyers and sellers alike. Welcome to arenaflex, the largest livestream shopping platform in North America and Europe, where we're re-defining e-commerce and pushing the boundaries of innovation. As a remote co-located team, we're inspired by our values and driven by a passion for building a better future for online marketplaces. At arenaflex, we're not just a platform – we're a community. Our live auctions feature a wide range of products, from fashion and beauty to electronics and rare collectibles like trading cards, comic books, and even live plants. With hubs in the US, UK, Ireland, Poland, and Germany, we're building a global network of like-minded individuals who share our vision for a more connected and engaging online shopping experience. As one of the fastest-growing marketplaces, we're looking for bold, forward-thinking problem solvers to join our team. If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you. Check out our latest updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role

As a Customer Experience Agent at arenaflex, you'll be part of a dynamic team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their orders as quickly as possible, and if something goes wrong, you'll be the one to make it right.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
• Become an expert in the arenaflex product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a curious and ambitious individual who thrives in a fast-paced environment. As a Customer Experience Agent, you'll be expected to:

• Have a minimum of 2 years of support experience handling email and/or chat services
• Be fluent in English and German, with a deep understanding of the DACH market
• Have a strong understanding of E-commerce and Marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Be a proactive problem-solver and process-improver
• Have a customer-centric mentality with a passion for delivering exceptional experiences
• Be willing to learn new skills and adapt to a rapidly changing environment
• Have a strong work ethic and be able to work independently with minimal supervision

Benefits

At arenaflex, we believe in taking care of our employees and providing a comprehensive benefits package that includes:

• Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support, including a home office setup allowance and monthly allowance for cell phone and internet
• Care benefits, including a monthly allowance for wellness, annual allowance towards Childcare, and lifetime benefit for family planning
• Pension plans internationally
• Monthly allowance to dogfood the app, allowing you to develop a deep understanding of our product and use it as both a buyer and a seller
• Parental Leave, including 16 weeks of paid parental leave and one month gradual return to work

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of e-commerce, apply now to join arenaflex as a Customer Experience Agent – German Speaking. Apply for this job