Customer Support Specialist - Voice and Chat (Remote)

Join our team as a Customer Support Specialist - Voice and Chat and enjoy a flexible, hybrid remote work arrangement! We're seeking a highly skilled and customer-focused professional to provide top-notch support to our clients via voice calls and chat. As a Customer Support Specialist, you will play a critical role in driving customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries and complaints via voice calls and chat in a prompt, courteous, and professional manner.
• Troubleshoot technical issues and escalate complex problems to the relevant department.
• Maintain accurate records of all client interactions and transactions.
• Collaborate with the customer support team to ensure timely and efficient issue resolution.
• Identify opportunities to improve the customer experience and communicate these to the team.

Requirements:

• Native speaker level proficiency in Filipino and English.
• Bachelor's degree in a related field (e.g., business, marketing, communication).
• At least 2 years of experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience using customer support software (e.g., Gorgias, etc.).

What We Offer:

• Competitive salary and benefits package.
• Independent Contractor Agreement.
• Quarterly and monthly performance bonuses.
• Health insurance reimbursement.
• WFH upgrade allowance.
• 15 days paid time-off.
• 6 company-wide holidays and 6 country holidays.
• 100% fully remote work arrangement.

Take the Next Step:

Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can make a difference in our organization.